Select the project you want to create a support case for.
In the navigation menu, click Cases.
Select Google SecOps SIEM or Google SecOps SOAR
from the Product list. This workflow is for all Google SecOps
customers.
Complete the required fields and submit the form.
After you submit the form, you're redirected to the Cases page where you
can comment on the case, upload file attachments, or modify case attributes. The
Google SecOps team responds to the case based on its priority and
the respective support service at the time of creation.
If you purchased or renewed your Google Security Operations subscription
on or before February 14, 2023, you can search for historical cases in the
Google SecOps Support portal.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-29 UTC."],[[["\u003cp\u003eNew Google SecOps support cases can be created via the Google Cloud console by signing in as a support user and navigating to the Cases section.\u003c/p\u003e\n"],["\u003cp\u003eTo create a support case, the user must select either Google SecOps SIEM or Google SecOps SOAR from the Product list after selecting their project.\u003c/p\u003e\n"],["\u003cp\u003eAfter completing the form and submitting a case, users can track it, add comments, and upload files via the Cases page in the console.\u003c/p\u003e\n"],["\u003cp\u003eCases are prioritized, and the Google SecOps team responds based on this priority and the service support at the time the case was created.\u003c/p\u003e\n"],["\u003cp\u003eCustomers who subscribed or renewed before February 14, 2023, can access historical cases in the Google SecOps Support portal.\u003c/p\u003e\n"]]],[],null,["# Contact Google SecOps Support\n=============================\n\nIf no case has been filed, you can create one in the Google Cloud console\nby completing the following steps:\n\n1. Sign in to the Google Cloud console Support page as a support user.\n\n [Go to Support](https://console.cloud.google.com/support)\n2. Select the project you want to create a support case for.\n\n3. In the navigation menu, click **Cases**.\n\n4. Select **Google SecOps SIEM** or **Google SecOps SOAR**\n from the **Product** list. This workflow is for all Google SecOps\n customers.\n\n5. Complete the required fields and submit the form.\n\nAfter you submit the form, you're redirected to the **Cases** page where you\ncan comment on the case, upload file attachments, or modify case attributes. The\nGoogle SecOps team responds to the case based on its priority and\nthe respective support service at the time of creation.\n\nIf you purchased or renewed your Google Security Operations subscription\non or before February 14, 2023, you can search for historical cases in the\n[Google SecOps Support portal](https://support.chronicle.security/).\n\nFor more information, see [Getting support with Cloud Customer Care](/support/docs)."]]
