Support chat summary

Summarize a customer support call.

You can query a model directly and test the results returned when using different parameter values with the Cloud console, or by calling the Vertex AI API directly.

Prompt Freeform

Summarize the following conversation between a service rep and a customer in a few sentences. Use only the information from the conversation.

Service Rep: How may I assist you today? Customer: I need to change the shipping address for an order. Service Rep: Ok, I can help you with that if the order has not been fulfilled from our warehouse yet. But if it has already shipped, then you will need to contact the shipping provider. Do you have the order ID? Customer: Yes, it's 88986367. Service Rep: One minute please while I pull up your order information. Customer: No problem Service Rep: Ok, it looks like your order was shipped from our warehouse 2 days ago. It is now in the hands of the shipping provider, so you will need to contact them to update your delivery details. You can track your order with the shipping provider here: Customer: Sigh, ok. Service Rep: Is there anything else I can help you with today? Customer: No, thanks.


A customer contacted a service representative to change the shipping address for an order. The representative confirmed that the order had already shipped and was in the hands of the shipping provider. The customer was advised to contact the shipping provider directly to update the delivery details.
Model: gemini-1.5-flash-001
Temperature: 0.2
Max output tokens: 256
TopK: 40
TopP: 0.95