Return the appliance

Finalize copied data

Finalizing prepares the appliance for shipping to Google by removing the decryption key, rendering the data inaccessible until it reaches Google. When the decryption key is removed, you cannot copy additional data to the appliance without deleting all previously copied data.

To finalize the copied data, follow these steps:

1. Connect to the appliance.

2. Run the ta finalize command. Enter the ta_customer password when prompted and note the passcode returned in the output.

   ta finalize

   The following sample response resembles the output that is returned:

   Finalizing prepares the appliance for shipping by removing the decryption
   key, making the data inaccessible until it reaches Google. Appliance local
   storage will be removed during this process. Once finalized, there is no way
   to access your data or add more data without deleting everything on the drive.
   
   Are you ready to finalize the appliance and ship it back to Google? (y/n) y
   
   Please enter user "ta_customer" password to finalize appliance:
   Unmounted data partition and disabled automount.
   Finalize step is complete.
   
   This passcode must be used to get a return shipping label: NNNN
   Enter the passcode returned by the 'ta finalize' command in the form
   included in the email titled Google Transfer Appliance Return Instructions
   sent by the Transfer Appliance Team.
   If you forget your passcode, run 'ta status' to display it again.
   

3. Enter the passcode returned by the ta finalize command in the form included in the email titled Google Transfer Appliance Return Instructions sent by the Transfer Appliance Team.

   To view the passcode again, run ta status.

   The Transfer Appliance Team responds with the shipping label for the Transfer Appliance for the given passcode.

4. Once you receive the shipping label, turn off the appliance and disconnect all cables to it.

Optional: Erase data on the appliance

Remote wipe erases the data on your appliance. After wiping, you cannot reconfigure the appliance to capture data and it must be shipped back to Google.

Wipe your appliance

The process for remote wipe is similar to wiping the appliance in the data center and is in accordance with Google's data destruction guidelines.

To wipe your appliance, follow the instructions below:

1. Run cd /tmp.

2. Run the ta wipe command. Based on appliance type, the ta wipe command takes between 1 and 7 hours to complete.

   If the ta wipe command is not available, make sure your appliance is updated to the latest software version. To update your appliance, run the ta update command. After the appliance has been updated, run the ta wipe command.

3. TA40 and TA300 appliances only: Reboot the appliance and run the ta wipe command again.

The script generates a certificate verifying that the appliance was wiped successfully and saves it to /opt/certificate.json.

Package and return the appliance

After transferring and finalizing your data to Transfer Appliance, prepare the appliance for shipping. This includes printing and applying a shipping label, gathering the appliance's cables, packing the appliance, and contacting your shipper to return the appliance.

Use the same shipping case that Transfer Appliance arrived in.

To return the appliance, do the following: