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Support
Support package
Google Cloud Platform offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager.
You can submit feedback about Cloud Talent Solution or its documentation without having a support package. To submit feedback, click the Send Feedback button at the top-right of any page of the documentation.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-28 UTC."],[],[],null,["Support\n=======\n\nSupport package\n---------------\n\nGoogle Cloud Platform offers different [support packages](/support/role-based) to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager.\n\n\nSee the [Job Search Troubleshooting Guide](https://cloud.google.com/talent-solution/docs/troubleshooting) for help with common search result problems.\n\nTo purchase and setup support for your organization, your [Organization Administrator](https://cloud.google.com/resource-manager/docs/creating-managing-organization#adding_an_organization_admin) must:\n\n1. Visit the [support cases](https://console.cloud.google.com/support/cases) area in Google Cloud console.\n2. Enable role-based support for your organization.\n3. [Assign members](https://www.youtube.com/watch?v=eJJiGfL8vbI) of your organization so they can [create and/or view](https://www.youtube.com/watch?v=G6DNQdAkWSY) support cases.\n\n| If the member of your business is unable to enable Cloud Support, it's likely either:\n|\n| - They are not the Organization Administrator.\n| - Your business doesn't have an [organization](https://cloud.google.com/resource-manager/docs/creating-managing-organization) in Google Cloud console, which typically starts with setting up the free version of [Cloud Identity](https://gsuite.google.com/signup/gcpidentity/welcome).\n\nSubmit product or documentation feedback\n----------------------------------------\n\nYou can submit feedback about Cloud Talent Solution or its documentation without having a support package. To submit feedback, click the **Send Feedback** button at the top-right of any page of the documentation."]]
