Only Managed Cloud Service Mesh configured using Istio APIs and
TRAFFIC_DIRECTOR control plane implementation
is covered under the SLA. Any features configured using other APIs are excluded
from the SLA.
Features voiding the SLA
Projects which use any of the following features are excluded from the SLA:
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-29 UTC."],[],[],null,["# Service Level Agreement\n=======================\n\nSee the [Cloud Service Mesh Service Level Agreement](/terms/service-mesh/sla) (SLA).\nAdditional exclusions included by reference in the SLA are listed on this page.\n\nSupported Cloud Service Mesh Variants\n-------------------------------------\n\nOnly Managed Cloud Service Mesh configured using Istio APIs and\n[`TRAFFIC_DIRECTOR` control plane implementation](/service-mesh/docs/supported-features-managed#identify-control-plane-implementation)\nis covered under the SLA. Any features configured using other APIs are excluded\nfrom the SLA.\n\nFeatures voiding the SLA\n------------------------\n\nProjects which use any of the following features are excluded from the SLA:\n\n- Any *Managed (TD)* features marked as not supported or supported by allowlist on the [Supported features using Istio APIs (managed control plane)](/service-mesh/docs/supported-features-managed) page.\n- Use of a custom certificate or private key with the `credentialName` field in `DestinationRule` or `Gateway` resources"]]