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Adquirir um pacote de suporte do Google Cloud
OGoogle Cloud oferece pacotes de suporte diferentes para atender a diferentes necessidades, como
cobertura 24 horas, suporte por telefone e acesso a um gerente de suporte técnico. Para mais informações, consulte Cloud Customer Care.
Para solicitar acesso ou suporte para os recursos Prévia ou da lista de permissões do GA, preencha e envie este formulário.
Os tempos de resposta geralmente variam de 3 a 5 dias úteis.
Para os recursos do GA, use os canais de suporte normais mencionados nesta página.
Não use o formulário de suporte da prévia para solicitações relacionadas a recursos GA. Se
você estiver com um problema urgente, entre em contato com o gerente de contas.
Informe bugs ou solicite recursos
Na documentação do Filestore, clique no link “Enviar feedback” na parte superior direita da página. Os comentários enviados são analisados pela equipe
do Filestore.
[[["Fácil de entender","easyToUnderstand","thumb-up"],["Meu problema foi resolvido","solvedMyProblem","thumb-up"],["Outro","otherUp","thumb-up"]],[["Difícil de entender","hardToUnderstand","thumb-down"],["Informações incorretas ou exemplo de código","incorrectInformationOrSampleCode","thumb-down"],["Não contém as informações/amostras de que eu preciso","missingTheInformationSamplesINeed","thumb-down"],["Problema na tradução","translationIssue","thumb-down"],["Outro","otherDown","thumb-down"]],["Última atualização 2025-08-18 UTC."],[[["\u003cp\u003eGoogle Cloud offers various support packages that include 24/7 coverage, phone support, and access to a technical support manager.\u003c/p\u003e\n"],["\u003cp\u003eYou can get community support by asking questions on the Google Cloud Community page or view discussions on Stack Overflow.\u003c/p\u003e\n"],["\u003cp\u003eFor Preview or Allowlisted GA features, you can request access or support by submitting a form, with response times typically ranging from 3-5 business days.\u003c/p\u003e\n"],["\u003cp\u003eFor GA features, regular support channels should be used, and the Preview support form should not be used for requests related to these features.\u003c/p\u003e\n"],["\u003cp\u003eBugs or feature requests can be submitted by clicking the "Send feedback" link in the Filestore documentation.\u003c/p\u003e\n"]]],[],null,["# Getting support\n\nGet a Google Cloud support package\n----------------------------------\n\nGoogle Cloud offers different support packages to meet different needs, such as\n24/7 coverage, phone support, and access to a technical support manager. For\nmore information, see [Cloud Customer Care](/support).\n\nGet support from the community\n------------------------------\n\nAsk a question about Filestore on the [Google Cloud Community](https://www.googlecloudcommunity.com/gc/forums/filteredbylabelpage/board-id/cloud-infrastructure/label-name/Filestore) page.\n\nYou can also view a history of Filestore-related discussions on\n[Stack Overflow](http://stackoverflow.com/questions/tagged/google-cloud-filestore).\n\nSupport for Preview and Allowlisted GA\n--------------------------------------\n\n| **Note:** Before contacting support, check the [Troubleshooting](/filestore/docs/troubleshooting) and [Known issues](/filestore/docs/known-issues) pages to see if your issue is covered.\n\nThe following features are available in [Preview](/products#product-launch-stages) or as an Allowlisted GA:\n\n- [Private Service Connect](/vpc/docs/private-service-connect) integration with Filestore (Allowlisted GA)\n\nTo request access or seek support for [Preview](/products#product-launch-stages)\nor Allowlisted GA features, fill out and submit this [form](https://forms.gle/4Si9V7ttdEuLwdb3A).\n\nResponse times typically range from 3-5 business days.\n\nFor GA features, use the regular support channels mentioned on this page.\nDon't use the Preview support form for requests related to GA features. If\nyou are encountering an urgent issue, contact your account manager.\n\nFile bugs or feature requests\n-----------------------------\n\nFrom the Filestore documentation, click the \"Send feedback\" link\nnear the top right of the page. The comments you submit are reviewed by the\nFilestore team."]]
