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Last modified: October 19, 2016
During the term of the Google Cloud Platform License Agreement, Google Prediction API, and Google BigQuery Service License Agreement, Google Prediction API, Google BigQuery Service, Google Cloud SQL and Google Compute Engine License Agreement, or Google Cloud Platform Reseller Agreement (as applicable, the "Agreement"), the Covered Service will provide a Monthly Uptime Percentage to Customer as follows (the "Service Level Objective" or "SLO"):
Covered Service
Monthly Uptime Percentage
Google Prediction API and Google BigQuery Service
>= 99.9%
If Google does not meet the SLO, and if Customer meets its obligations under this SLA,
Customer will be eligible to receive the Financial Credits described below. This SLA
states Customer's sole and exclusive remedy for any failure by Google to meet the SLO.
Capitalized terms used in this SLA, but not defined in this SLA, have the meaning set
forth in the Agreement. If the Agreement is the Google Cloud Platform Reseller Agreement,
then all references to “Customer” in this SLA mean “Reseller,” and any Financial Credit(s)
will only apply for impacted Reseller order(s) under the Agreement.
Definitions
The following definitions apply to the SLA:
"Back-off Requirements" means, when an error occurs, the Application
is responsible for waiting for a period of time before issuing another request.
This means that after the first error, there is a minimum back-off interval of 1 second and
for each consecutive error, the back-off interval increases exponentially up to 32 seconds.
"Covered Service" means Google Prediction API, and Google BigQuery Service.
"Downtime" means more than a five percent Error Rate. Downtime is measured
based on server side Error Rate.
"Downtime Period" means a period of ten consecutive minutes of Downtime.
Intermittent Downtime for a period of less than ten minutes will not be counted towards any
Downtime Periods.
"Error Rate" means the number of Valid Requests that result in a response
with HTTP Status 500 and Code “Internal Error” divided by the total number of Valid Requests
during that period. Repeated identical requests do not count towards the Error Rate unless
they conform to the Back-off Requirements.
"Financial Credit" means the following for the Covered Services (except
as otherwise set forth below):
Monthly Uptime Percentage
Percentage of monthly bill for Covered Service which does not meet SLO that will be credited
to future monthly bills of Customer
99.0% – < 99.9%
10%
95.0% – < 99.0%
25%
< 95.0%
50%
"Monthly Uptime Percentage" means total number of minutes in a month,
minus the number of minutes of Downtime suffered from all Downtime Periods in a month,
divided by the total number of minutes in a month.
"Valid Requests" are requests that conform to the Documentation, and that
would normally result in a non-error response.
Customer Must Request Financial Credit
In order to receive any of the Financial Credits described above, Customer must
notify Google
technical support within thirty days from the time Customer becomes eligible
to receive a Financial Credit. Failure to comply with this requirement will forfeit
Customer’s right to receive a Financial Credit.
Maximum Financial Credit
The aggregate maximum number of Financial Credits to be issued by Google to Customer for
any and all Downtime Periods that occur in a single billing month will not exceed 50%
of the amount due by Customer for the applicable Covered Service for the applicable month.
Financial Credits will be made in the form of a monetary credit applied to future use of
the Service and will be applied within 60 days after the Financial Credit was requested.
SLA Exclusions.
The SLA does not apply to any: (a) features or Services designated Alpha or Beta
(unless otherwise set forth in the associated Documentation), (b) features or Services
excluded from the SLA (in the associated Documentation) or (c) errors: (i) caused by factors
outside of Google’s reasonable control; (ii) that resulted from Customer’s software or
hardware or third party software or hardware, or both; (iii) that resulted from abuses or
other behaviors that violate the Agreement; or (iv) that resulted from quotas listed in
the Admin Console.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],[],[[["\u003cp\u003eThe Covered Services, including Google Prediction API and Google BigQuery Service, have a Service Level Objective (SLO) of at least 99.9% Monthly Uptime Percentage.\u003c/p\u003e\n"],["\u003cp\u003eIf the Monthly Uptime Percentage falls below the SLO, customers may be eligible for Financial Credits, which range from 10% to 50% of the monthly bill for the affected Covered Service.\u003c/p\u003e\n"],["\u003cp\u003eDowntime is defined as a period where the Error Rate is more than five percent, and a Downtime Period is ten consecutive minutes of Downtime.\u003c/p\u003e\n"],["\u003cp\u003eCustomers must notify Google technical support within 30 days of becoming eligible to receive a Financial Credit to claim it, and the maximum credit for any single month is 50% of the amount due for the affected Covered Service.\u003c/p\u003e\n"],["\u003cp\u003eThe SLA does not apply to Alpha or Beta features or any errors caused by factors outside of Google's reasonable control, or caused by customer's or third party software or hardware.\u003c/p\u003e\n"]]],[],null,["# Google Prediction API and Google BigQuery SLA\n\nLast modified: October 19, 2016\n| This is not the current version of this document and is provided for archival purposes. [View the current version](/bigquery/sla)\n\n\nDuring the term of the Google Cloud Platform License Agreement, Google Prediction API, and Google BigQuery Service License Agreement, Google Prediction API, Google BigQuery Service, Google Cloud SQL and Google Compute Engine License Agreement, or Google Cloud Platform Reseller Agreement (as applicable, the \"Agreement\"), the Covered Service will provide a Monthly Uptime Percentage to Customer as follows (the \"Service Level Objective\" or \"SLO\"):\n\n\nIf Google does not meet the SLO, and if Customer meets its obligations under this SLA,\nCustomer will be eligible to receive the Financial Credits described below. This SLA\nstates Customer's sole and exclusive remedy for any failure by Google to meet the SLO.\nCapitalized terms used in this SLA, but not defined in this SLA, have the meaning set\nforth in the Agreement. If the Agreement is the Google Cloud Platform Reseller Agreement,\nthen all references to \"Customer\" in this SLA mean \"Reseller,\" and any Financial Credit(s)\nwill only apply for impacted Reseller order(s) under the Agreement.\n\n#### Definitions\n\nThe following definitions apply to the SLA:\n\n- **\"Back-off Requirements\"** means, when an error occurs, the Application is responsible for waiting for a period of time before issuing another request. This means that after the first error, there is a minimum back-off interval of 1 second and for each consecutive error, the back-off interval increases exponentially up to 32 seconds.\n- **\"Covered Service\"** means Google Prediction API, and Google BigQuery Service.\n- **\"Downtime\"** means more than a five percent Error Rate. Downtime is measured based on server side Error Rate.\n- **\"Downtime Period\"** means a period of ten consecutive minutes of Downtime. Intermittent Downtime for a period of less than ten minutes will not be counted towards any Downtime Periods.\n- **\"Error Rate\"** means the number of Valid Requests that result in a response with HTTP Status 500 and Code \"Internal Error\" divided by the total number of Valid Requests during that period. Repeated identical requests do not count towards the Error Rate unless they conform to the Back-off Requirements.\n- **\"Financial Credit\"** means the following for the Covered Services (except as otherwise set forth below): \n\n- **\"Monthly Uptime Percentage\"** means total number of minutes in a month, minus the number of minutes of Downtime suffered from all Downtime Periods in a month, divided by the total number of minutes in a month.\n- **\"Valid Requests\"** are requests that conform to the Documentation, and that would normally result in a non-error response.\n\n#### Customer Must Request Financial Credit\n\nIn order to receive any of the Financial Credits described above, Customer must\n[notify Google\ntechnical support](https://support.google.com/cloud/contact/cloud_platform_sla) within thirty days from the time Customer becomes eligible\nto receive a Financial Credit. Failure to comply with this requirement will forfeit\nCustomer's right to receive a Financial Credit.\n\n#### Maximum Financial Credit\n\nThe aggregate maximum number of Financial Credits to be issued by Google to Customer for\nany and all Downtime Periods that occur in a single billing month will not exceed 50%\nof the amount due by Customer for the applicable Covered Service for the applicable month.\nFinancial Credits will be made in the form of a monetary credit applied to future use of\nthe Service and will be applied within 60 days after the Financial Credit was requested.\n\n#### SLA Exclusions.\n\nThe SLA does not apply to any: (a) features or Services designated Alpha or Beta\n(unless otherwise set forth in the associated Documentation), (b) features or Services\nexcluded from the SLA (in the associated Documentation) or (c) errors: (i) caused by factors\noutside of Google's reasonable control; (ii) that resulted from Customer's software or\nhardware or third party software or hardware, or both; (iii) that resulted from abuses or\nother behaviors that violate the Agreement; or (iv) that resulted from quotas listed in\nthe Admin Console."]]
