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Personnel data access and support controls
This page provides information about personnel data access in
Assured Workloads, which provides control over Google personnel's
access to Customer Data and support case assignments. Assured Workloads
provides the following controls based on the
control package you choose:
Personnel data access controls ensure that only Google personnel who are able to
satisfy certain physical location and background check requirements are able to
access customer data in the course of a support action. For example, Impact
Level 4 (IL4) requires US Persons to have completed an ADP-1 Single Scope
Background Investigation (SSBI) background investigation before they can access
data in an approved IL4 environment.
Personnel support case ownership controls based on attributes
Personnel support case ownership controls based on attributes ensures that only
Google support personnel who satisfy certain requirements are assigned to
support cases for Assured Workloads customers.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-29 UTC."],[[["\u003cp\u003eAssured Workloads offers controls over Google's access to customer data and support cases.\u003c/p\u003e\n"],["\u003cp\u003ePersonnel data access controls restrict access to customer data to Google personnel meeting specific location and background check criteria.\u003c/p\u003e\n"],["\u003cp\u003ePersonnel support case ownership controls ensure that only qualified Google support staff can assist Assured Workloads customers.\u003c/p\u003e\n"],["\u003cp\u003eControl requirements vary based on the chosen control package, such as the requirement for US Persons to have completed an SSBI for Impact Level 4 (IL4).\u003c/p\u003e\n"]]],[],null,["# Personnel data access and support controls\n==========================================\n\nThis page provides information about personnel data access in\nAssured Workloads, which provides control over Google personnel's\naccess to Customer Data and support case assignments. Assured Workloads\nprovides the following controls based on the\n[control package](/assured-workloads/docs/control-packages) you choose:\n\n- [Personnel data access controls](#data-access)\n- [Personnel support case ownership controls based on attributes](#ownership-attributes)\n\n| **Important:** Don't include confidential, sensitive, or personally identifiable information in project names, project IDs, resource names, or other resource fields. Unless otherwise noted in the documentation or [service specific terms](/terms/service-terms) for a supported product or service, data included in these fields doesn't constitute Customer Data, and is out of scope for Assured Workloads' personnel data access controls.\n\n### Personnel data access controls\n\nPersonnel data access controls ensure that only Google personnel who are able to\nsatisfy certain physical location and background check requirements are able to\naccess customer data in the course of a support action. For example, Impact\nLevel 4 (IL4) requires US Persons to have completed an ADP-1 Single Scope\nBackground Investigation (SSBI) background investigation before they can access\ndata in an approved IL4 environment.\n\n### Personnel support case ownership controls based on attributes\n\nPersonnel support case ownership controls based on attributes ensures that only\nGoogle support personnel who satisfy certain requirements are assigned to\nsupport cases for Assured Workloads customers.\n\nWhat's next\n-----------\n\n- Learn how to [create an Assured Workloads folder](/assured-workloads/docs/create-folder).\n- Learn which [products are supported](/assured-workloads/docs/supported-products) for each control package."]]
