Memecahkan masalah integrasi Chrome Enterprise Premium dan Falcon ZTA
Tetap teratur dengan koleksi
Simpan dan kategorikan konten berdasarkan preferensi Anda.
Dokumen ini menunjukkan cara menyelesaikan masalah koneksi Falcon ZTA, dan cara
mengambil log ekstensi Google Chrome dan log Falcon ZTA
untuk memecahkan masalah.
Mengambil log ekstensi Chrome
Untuk mengambil log ekstensi Chrome, lakukan langkah berikut:
Dari browser Chrome, klik Chrome > Preferensi > Ekstensi.
Di panel Endpoint Verification, klik Details.
Klik Opsi ekstensi.
Dalam dialog, dari menu drop-down Log level, pilih All,
lalu klik Download log.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-08-25 UTC."],[[["\u003cp\u003eThis guide explains how to troubleshoot Falcon ZTA connection issues.\u003c/p\u003e\n"],["\u003cp\u003eYou can retrieve Google Chrome extension logs by adjusting the log level to "All" within the Endpoint Verification extension settings and downloading the log.\u003c/p\u003e\n"],["\u003cp\u003eFalcon ZTA logs can be obtained by contacting support at support@crowdstrike.com.\u003c/p\u003e\n"],["\u003cp\u003eIf the CrowdStrike section is missing on the Devices page, verify Falcon ZTA is enabled for the user's organizational unit.\u003c/p\u003e\n"],["\u003cp\u003eA \u003ccode\u003eDATA_NOT_RETRIEVABLE\u003c/code\u003e error indicates a potential issue with the \u003ccode\u003edata.zta\u003c/code\u003e file, requiring you to contact support.\u003c/p\u003e\n"]]],[],null,[]]
