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Last modified: June 22, 2021
During the Term of the agreement under which Google has agreed to provide
Google Cloud Platform to Customer (as applicable, the "Agreement"),
the Cloud Tasks CreateTask operation will provide a Monthly Uptime Percentage
to Customer of at least 99.95% (the "Service Level Objective" or
"SLO"). If Google does not meet the SLO, and if Customer meets its
obligations under this SLA, Customer will be eligible to receive the Financial
Credits described below. Monthly Uptime Percentage and Financial Credit are
determined on a calendar month basis per Project. This SLA states Customer's
sole and exclusive remedy for any failure by Google to meet the SLO.
Capitalized terms used in this SLA, but not defined in this SLA,
have the meaning set forth in the Agreement. If the Agreement authorizes
the resale or supply of Google Cloud Platform under a Google Cloud partner
or reseller program, then all references to Customer in this SLA mean Partner
or Reseller (as applicable), and any Financial Credit(s) will only apply for
impacted Partner or Reseller order(s) under the Agreement.
Definitions
The following definitions apply to the SLA:
"Covered Service" means Cloud Tasks billable operations (API
calls or push delivery attempts).
"Downtime" means no Valid Request for the CreateTask operation succeeds,
as measured server-side.
"Downtime Period" means a period of 60 or more consecutive seconds of
Downtime, where total task operations to a single queue are below 1,000
operations per second (60,000 operations per minute) over the trailing hour.
Intermittent Downtime for a period of less than 60 consecutive seconds will
not count towards any Downtime Periods.
"Financial Credit" means the following for the Covered Service:
Monthly Uptime Percentage
Percentage of monthly bill for the Covered Service that does not meet SLO that will be credited to Customer's future monthly bills
99% to < 99.95%
10%
95% to < 99%
25%
< 95%
50%
"Monthly Uptime Percentage" means total number of minutes in a month,
minus the number of minutes of Downtime suffered from all Downtime Periods
in a month, divided by the total number of minutes in a month.
"Valid Requests" are Cloud Tasks CreateTask operations that
conform to the Documentation, and that would normally result in a non-error
response.
Customer Must Request Financial Credit
In order to receive any of the Financial Credits described above, Customer must
notify Google technical support
within 30 days from the time Customer becomes eligible to receive a Financial
Credit. If Customer does not comply with these requirements, Customer will
forfeit its right to receive a Financial Credit.
Maximum Financial Credit
The maximum aggregate number of Financial Credits issued by Google to Customer
for all Downtime Periods in a single billing month will not exceed 50% of the
amount due from Customer for the applicable Covered Service for the applicable
month. Financial Credits will be in the form of a monetary credit applied to
future use of the Covered Service and will be applied within 60 days after the
Financial Credit was requested.
SLA Exclusions
The SLA does not apply to any (a) features or services designated pre-general
availability (unless otherwise set forth in the associated Documentation);
(b) features or services excluded from the SLA (in the associated Documentation);
or (c) errors (i) caused by factors outside of Google's reasonable control;
(ii) that resulted from Customer's software or hardware or third party software
or hardware, or both; (iii) that resulted from abuses or other behaviors that
violate the Agreement; or (iv) that resulted from quotas applied by the system
or listed in the Documentation or Admin Console.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],[],[],[],null,["# Cloud Tasks Service Level Agreement (SLA)\n\nLast modified: June 22, 2021\n\nDuring the Term of the agreement under which Google has agreed to provide\nGoogle Cloud Platform to Customer (as applicable, the \"Agreement \"),\nthe Cloud Tasks CreateTask operation will provide a Monthly Uptime Percentage\nto Customer of at least 99.95% (the \"Service Level Objective \" or\n\"SLO\"). If Google does not meet the SLO, and if Customer meets its\nobligations under this SLA, Customer will be eligible to receive the Financial\nCredits described below. Monthly Uptime Percentage and Financial Credit are\ndetermined on a calendar month basis per Project. This SLA states Customer's\nsole and exclusive remedy for any failure by Google to meet the SLO.\nCapitalized terms used in this SLA, but not defined in this SLA,\nhave the meaning set forth in the Agreement. If the Agreement authorizes\nthe resale or supply of Google Cloud Platform under a Google Cloud partner\nor reseller program, then all references to Customer in this SLA mean Partner\nor Reseller (as applicable), and any Financial Credit(s) will only apply for\nimpacted Partner or Reseller order(s) under the Agreement.\n\n#### Definitions\n\nThe following definitions apply to the SLA:\n\n- **\"Covered Service\"** means Cloud Tasks billable operations (API\n calls or push delivery attempts).\n\n- **\"Downtime\"** means no Valid Request for the CreateTask operation succeeds,\n as measured server-side.\n\n- **\"Downtime Period\"** means a period of 60 or more consecutive seconds of\n Downtime, where total task operations to a single queue are below 1,000\n operations per second (60,000 operations per minute) over the trailing hour.\n Intermittent Downtime for a period of less than 60 consecutive seconds will\n not count towards any Downtime Periods.\n\n- **\"Financial Credit\"** means the following for the Covered Service:\n\n- **\"Monthly Uptime Percentage\"** means total number of minutes in a month,\n minus the number of minutes of Downtime suffered from all Downtime Periods\n in a month, divided by the total number of minutes in a month.\n\n- **\"Valid Requests\"** are Cloud Tasks CreateTask operations that\n conform to the Documentation, and that would normally result in a non-error\n response.\n\n#### Customer Must Request Financial Credit\n\nIn order to receive any of the Financial Credits described above, Customer must\n[notify Google technical support](https://support.google.com/cloud/contact/cloud_platform_sla)\nwithin 30 days from the time Customer becomes eligible to receive a Financial\nCredit. If Customer does not comply with these requirements, Customer will\nforfeit its right to receive a Financial Credit.\n\n#### Maximum Financial Credit\n\nThe maximum aggregate number of Financial Credits issued by Google to Customer\nfor all Downtime Periods in a single billing month will not exceed 50% of the\namount due from Customer for the applicable Covered Service for the applicable\nmonth. Financial Credits will be in the form of a monetary credit applied to\nfuture use of the Covered Service and will be applied within 60 days after the\nFinancial Credit was requested.\n\n#### SLA Exclusions\n\nThe SLA does not apply to any (a) features or services designated pre-general\navailability (unless otherwise set forth in the associated Documentation);\n(b) features or services excluded from the SLA (in the associated Documentation);\nor (c) errors (i) caused by factors outside of Google's reasonable control;\n(ii) that resulted from Customer's software or hardware or third party software\nor hardware, or both; (iii) that resulted from abuses or other behaviors that\nviolate the Agreement; or (iv) that resulted from quotas applied by the system\nor listed in the Documentation or Admin Console."]]
