Google Cloud Bigtable Service Level Agreement (SLA)
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Last modified: June 15, 2016
During the term of the Google Cloud Platform License Agreement or Google Cloud
Platform Reseller Agreement (as applicable, the "Agreement"), the Covered
Service will provide a Monthly Uptime Percentage to Customer as follows (the
"Service Level Objective" or "SLO"):
Covered Service
Monthly Uptime Percentage
Google Cloud Bigtable
>= 99.5%
If Google does not meet the SLO, and if Customer meets its obligations under
this SLA, Customer will be eligible to receive the Financial Credits described
below. This SLA states Customer's sole and exclusive remedy for any failure by
Google to meet the SLO. Capitalized terms used, but not defined, in this SLA,
have the meanings given to them in the Agreement. If the Agreement is the Google
Cloud Platform Reseller Agreement, then all references to "Customer" in this SLA
mean "Reseller," and any Financial Credit(s) will only apply for impacted
Reseller order(s) under the Agreement.
Definitions
"Covered Service" means Google Cloud Bigtable.
"Downtime Period" means, with respect to any Production-Grade Google Cloud
Bigtable Cluster, a continuous period of time during which fewer than 99% of
nodes (rounded up) were available, where such availability is determined over
one-minute increments by Google's server-side health monitoring.
"Production-Grade Google Cloud Bigtable Cluster" means a Google Cloud
Bigtable cluster with 3 or more nodes.
"Financial Credit" means the following for Google Cloud Bigtable:
Monthly Uptime Percentage
Percentage of monthly bill for Google Cloud Bigtable cluster which
does not meet SLO that will be credited to future monthly bills of
Customer
99.0% – < 99.5%
10%
95.0% – < 99.0%
25%
< 95.0%
50%
"Monthly Uptime Percentage" means the total number of minutes in a month,
minus the total number of minutes of all Downtime Periods in a month, divided by
the total number of minutes in a month.
Customer Must Request Financial Credit
In order to receive any of the Financial Credits described above, Customer must
notify Google technical
support within
thirty days from the time Customer becomes eligible to receive a Financial
Credit. Failure to comply with this requirement will forfeit Customer's right to
receive a Financial Credit.
Maximum Financial Credit
The aggregate maximum number of Financial Credits to be issued by Google to
Customer for any and all Downtime Periods that occur in a single billing month
will not exceed 50% of the amount due by Customer for the Covered Service for
the applicable month. Financial Credits will be made in the form of a monetary
credit applied to future use of the Service and will be applied within 60 days
after the Financial Credit was requested.
SLA Exclusions
The SLA does not apply to any: (a) features or Services designated Alpha or Beta
(unless otherwise set forth in the associated Documentation), (b) features or
Services excluded from the SLA (in the associated Documentation) or (c) errors:
(i) caused by factors outside of Google's reasonable control; (ii) that resulted
from Customer's software or hardware or third party software or hardware, or
both; (iii) that resulted from abuses or other behaviors that violate the
Agreement; or (iv) that resulted from quotas listed in the Admin Console.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],[],[[["\u003cp\u003eGoogle Cloud Bigtable's Service Level Objective (SLO) guarantees a Monthly Uptime Percentage of 99.5% or greater.\u003c/p\u003e\n"],["\u003cp\u003eIf the Monthly Uptime Percentage falls between 99.0% and 99.5%, customers are eligible for a 10% financial credit, while 95.0% to 99.0% uptime yields a 25% credit, and less than 95.0% results in a 50% credit.\u003c/p\u003e\n"],["\u003cp\u003eFinancial credits are calculated based on the percentage of the monthly bill for the Google Cloud Bigtable cluster not meeting the SLO, and the maximum credit in a given month is 50% of that bill.\u003c/p\u003e\n"],["\u003cp\u003eTo receive a financial credit, customers must notify Google technical support within thirty days of becoming eligible.\u003c/p\u003e\n"],["\u003cp\u003eThe SLA does not apply to Alpha or Beta features, services excluded from the SLA, or errors resulting from factors outside of Google's control or customer actions.\u003c/p\u003e\n"]]],[],null,["# Google Cloud Bigtable Service Level Agreement (SLA)\n\nLast modified: June 15, 2016\n\n\u003cbr /\u003e\n\n| This is not the current version of this document and is provided for archival purposes. [View the current version](/bigtable/sla)\n\nDuring the term of the Google Cloud Platform License Agreement or Google Cloud\nPlatform Reseller Agreement (as applicable, the \"Agreement\"), the Covered\nService will provide a Monthly Uptime Percentage to Customer as follows (the\n\"Service Level Objective\" or \"SLO\"):\n\nIf Google does not meet the SLO, and if Customer meets its obligations under\nthis SLA, Customer will be eligible to receive the Financial Credits described\nbelow. This SLA states Customer's sole and exclusive remedy for any failure by\nGoogle to meet the SLO. Capitalized terms used, but not defined, in this SLA,\nhave the meanings given to them in the Agreement. If the Agreement is the Google\nCloud Platform Reseller Agreement, then all references to \"Customer\" in this SLA\nmean \"Reseller,\" and any Financial Credit(s) will only apply for impacted\nReseller order(s) under the Agreement.\n\nDefinitions\n-----------\n\n- **\"Covered Service\"** means Google Cloud Bigtable.\n- **\"Downtime Period\"** means, with respect to any Production-Grade Google Cloud Bigtable Cluster, a continuous period of time during which fewer than 99% of nodes (rounded up) were available, where such availability is determined over one-minute increments by Google's server-side health monitoring.\n- **\"Production-Grade Google Cloud Bigtable Cluster\"** means a Google Cloud Bigtable cluster with 3 or more nodes.\n- **\"Financial Credit\"** means the following for Google Cloud Bigtable:\n\n- **\"Monthly Uptime Percentage\"** means the total number of minutes in a month,\n minus the total number of minutes of all Downtime Periods in a month, divided by\n the total number of minutes in a month.\n\nCustomer Must Request Financial Credit\n--------------------------------------\n\nIn order to receive any of the Financial Credits described above, Customer must\n[notify Google technical\nsupport](https://support.google.com/cloud/contact/cloud_platform_sla) within\nthirty days from the time Customer becomes eligible to receive a Financial\nCredit. Failure to comply with this requirement will forfeit Customer's right to\nreceive a Financial Credit.\n\nMaximum Financial Credit\n------------------------\n\nThe aggregate maximum number of Financial Credits to be issued by Google to\nCustomer for any and all Downtime Periods that occur in a single billing month\nwill not exceed 50% of the amount due by Customer for the Covered Service for\nthe applicable month. Financial Credits will be made in the form of a monetary\ncredit applied to future use of the Service and will be applied within 60 days\nafter the Financial Credit was requested.\n\nSLA Exclusions\n--------------\n\nThe SLA does not apply to any: (a) features or Services designated Alpha or Beta\n(unless otherwise set forth in the associated Documentation), (b) features or\nServices excluded from the SLA (in the associated Documentation) or (c) errors:\n(i) caused by factors outside of Google's reasonable control; (ii) that resulted\nfrom Customer's software or hardware or third party software or hardware, or\nboth; (iii) that resulted from abuses or other behaviors that violate the\nAgreement; or (iv) that resulted from quotas listed in the Admin Console."]]
