Agent Assist release notes

Proactive generative knowledge assist is now launched to GA. See the documentation for details.

The Agent Assist integration backend's public github repository now includes a mechanism for authentication customization and support for authenticating agents with the following providers: Twilio, Genesys Cloud, and Salesforce. See the documentation for more details.

Agent Assist now offers a native UI Connector with Genesys Cloud to integrate with Chat conversations. See the documentation for details.

Agent Assist now offers a native UI Connector with Twilio Flex to integrate with chat conversations. See the documentation for details.

Agent Assist now offers Summarization with custom sections as a GA feature. See the Summarization documentation for details.

Agent Assist now offers Summarization with custom sections as a preview feature. Summarization with custom sections is optimized only for conversations between two humans and the predefined sections are identical to those in Summarization V2 baseline.

The Agent Assist Smart Reply feature now supports French (Canada) in addition to English (United states). See the language support page for details.

Agent Assist has launched backend modules as a GA feature. Backend modules is an out-of-the-box solution that provides an effective backend infrastructure, making integrating Agent Assist with your agent system faster and easier. See the backend modules basics and integration guide for details.

The Agent Assist Console is now GA. The Console now also includes built-in workflow tutorials that walk you through creating a dataset, training and testing a model, and creating a conversation profile. Sample datasets and demo models are now provided as well. To see the new Console tutorials, navigate to the Console and click the Get started button under the feature you'd like to test.

Agent Assist now supports sentiment analysis of voice data as a private Preview feature. For more information, see the Agent Assist private features documentation. To gain access to the private documentation, please contact your Google representative.

Agent Assist now supports CCAI Transcription as a GA feature. CCAI Transcription allows you to convert streaming audio data into text transcripts in real time, allowing you to implement Agent Assist features for use with voice data. See the documentation for details.

Agent Assist now offers the new Summarization (Preview) feature. Summarization allows you to automatically provide your agents with summaries after each conversation has ended. See the Summarization documentation for details.

Agent Assist now offers regionalized data residency. When you specify a region, your data-at-rest will be confined to the specified geographic region or location. See the regionalization and data residency documentation for a list of supported regions and more information.

Agent Assist now offers UI Modules as a public Preview feature. UI Modules are an out-of-the-box option for integrating Agent Assist features into your agent UI system. For more information, see the UI Modules documentation.